BPO Hiring Platform

Scale BPO Hiring
Without Scaling
Your Headcount.

iVerified combines an AI voice qualification bot, structured voice and non-voice assessments, and direct ATS integration to deliver a complete BPO hiring pipeline — from first candidate call to scored shortlist — without requiring recruiter involvement at every step.

See the Pipeline
AI Voice BotVoice AssessmentNon-Voice Testing ATS IntegrationBulk VolumeFull Audit Trail
Live Hiring Pipeline
ACTIVE
📋
Sourced from ATS

Workday trigger on status change

142
📞
Voice Bot Called

Automated within 8 minutes of sourcing

126
⚡
Qualified → Assessment

Voice score ≥ threshold, eligibility met

63
✅
Assessed & Scored

Rubric complete, ATS updated

54
⚡ Time from sourcing to first qualified candidate: Under 60 minutes
The BPO Hiring Problem

Why BPO Hiring Breaks Down at Scale

BPO organisations hire at extreme volume under relentless time pressure. But the process most still use — manual outreach, subjective phone screens, and spreadsheet tracking — was never designed for this scale.

The result is a spiral: recruiters are overwhelmed, quality drops, wrong candidates get hired, attrition spikes, and the cycle starts over — this time, even more urgently.

45%
First-year attrition rate in voice BPO from poor hire fit
70%
Recruiter time consumed by first-level screening, not evaluation
3–5 Wks
Average time-to-hire when manual screening is the bottleneck
0
Standardised voice quality benchmarks in most BPO screening processes
📞

Volume Without a Scalable Process

Hiring 500 agents a month with a team built for 50 means corners get cut. Every recruiter runs their own version of the process. Quality is inconsistent and impossible to improve.

🎙️

No Objective Voice Quality Benchmark

For roles where spoken communication is the entire job, most screening processes still rely on a subjective 10-minute call with no rubric, no recording, and no way to compare candidates.

🔄

High Attrition Driven by Poor Screening Fit

When the wrong candidates slip through a subjective screening process, they leave within 90 days — resetting the entire training and onboarding investment every time.

📋

No Documentation, No Defensibility

When a screening decision is challenged, there's nothing to show. No voice score, no call transcript, no rubric — just a recruiter's memory of a phone call from three weeks ago.

AI Voice Qualification

The Bot Screens. Recruiters Decide.

iVerified's voice bot handles the entire first stage of BPO screening automatically — calling candidates, conducting structured conversations, scoring voice quality, and routing qualified candidates to a live assessment without any recruiter involvement.

1

Candidate Sourced

Pulled from ATS, uploaded as CSV, or sourced via job board. Bot triggers automatically.

Automated
2

Bot Calls

AI voice bot calls within minutes. Natural language conversation. No scripts, no menus.

AI Voice
3

Structured Screen

Eligibility, availability, shift fit, spoken English quality — all assessed and scored.

Live Call
4

Routed & Scored

Qualified candidates get an assessment invite. Not qualified — auto-reject with summary.

Automated
5

ATS Updated

Scores, transcript, and recommendation written back. Recruiter reviews shortlist.

Auto-Sync

What the Voice Bot Evaluates

  • Availability and shift preference
  • Notice period and start date
  • Salary expectations vs. role band
  • Basic eligibility criteria
  • Spoken English clarity and fluency
  • Pace, pronunciation, and composure
  • Role interest and motivation to proceed

What Recruiters Receive Before They Call Anyone

  • Structured call summary per candidate
  • Voice quality score with rubric breakdown
  • Pass / Fail recommendation with rationale
  • Full call transcript (timestamped)
  • Candidate ATS stage auto-updated
  • Assessment invite status (sent / completed)
  • Shortlist ranked by voice score
Assessment Design

Purpose-Built for Voice and Non-Voice Roles

iVerified's BPO assessment pathways are designed around the actual performance requirements of each role type — not adapted from a generic technical interview framework.

🎙️ Voice Role Assessment

For customer service, collections, sales, tech support, helpdesk, and retention roles

AI Voice Qualification Call

Automated initial screening assessing spoken English, clarity, pace, and composure. Full transcript and rubric score generated automatically.

Automated
Situational Sprint Round

Structured role-play scenarios: objection handling, escalation responses, empathy under pressure. Scored against defined criteria.

Structured
Communication Rubric Evaluation

Scored on: Fluency · Empathy · Active Listening · Objection Handling · Grammar · Confidence · Composure · Motivation

Rubric 1–4
Live Video Panel Interview

Structured video interview with full recording, rubric scoring, and evaluation summary. Optional — for final-stage candidates.

Optional
Customer ServiceCollectionsInbound SalesTech SupportHelpdeskRetention

💻 Non-Voice Role Assessment

For back-office, data entry, email support, finance ops, HR ops, and content moderation roles

Written Comprehension Sprint

Reading comprehension, written communication quality, grammar accuracy, and professional email drafting — scored and benchmarked against role thresholds.

Automated Score
Typing Speed & Accuracy Test

Speed (WPM) and accuracy tested against role-specific thresholds. Auto-scored with pass/fail benchmarking. No manual review required.

Auto-Benchmarked
Domain Knowledge Assessment

Finance ops, HR operations, data processing, or IT service desk scenarios — role-specific structured tests with rubric scoring.

Role-Specific
Accuracy & Process Rubric

Scored on: Attention to Detail · Process Adherence · Written Communication · Domain Knowledge · Turnaround Speed

Rubric 1–4
Data EntryEmail SupportBack OfficeFinance OpsHR OpsModeration
ATS & Systems Integration

Plug Into Your Existing Hiring Stack.

iVerified sits alongside your ATS as an assessment and screening layer. No rip-and-replace. Candidates flow in on a status change, get screened and assessed, and scores write back automatically.

ATS Status Change

Candidate hits "Screening" stage

→
iVerified Triggered

Bot calls, assessment invite sent

→
Assessment Completed

Rubric scored, recommendation submitted

→
ATS Updated

Score + recommendation written back

Workday

Native API

Live
SAP SuccessFactors

REST API

Live
iCIMS

Webhook + API

Live
Taleo (Oracle)

API + File Transfer

Live
Greenhouse

Native Webhook

Live
SmartRecruiters

REST API

Preview
Custom HRMS

REST + Webhooks

On Request
Your ATS

Any platform

Configurable
80%
Reduction in recruiter time on first-level BPO screening
5×
Faster time-to-first-qualified-candidate vs manual process
<60m
From candidate sourced to voice bot call completed
100%
Documented audit trail on every screening and hire decision

Ready to Transform
Your BPO Hiring Process?

Talk to our team about your BPO hiring volume, ATS environment, and role types. We'll show you the full pipeline — voice bot, assessments, and ATS integration — live in 20 minutes.

See Tech Interview Platform
✓
No commitment required
✓
Demo tailored to your ATS
✓
Response within 1 business day